How does music on hold (MOH) work?
How to hold a call with music?
After you receive a call on any extension via Auto Attendant (IVR), you can put the caller on hold by pressing *8 (star 8).
You can un-hold the call by again pressing *8.
Both parties will hear music.
Note: If you are using call recording, it is advisable to press Mute button because recording will record all sounds in the recording irrespective of hold.
Helpful links:
How iPlum mobile phone system with auto attendant works?
What’s a Rich Text element?
The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.
Static and dynamic content editing
A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!
How to customize formatting for each rich text
Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.
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