Mobile Cloud Phone System for your Business!
iPlum auto-attendant is easy to set up
iPlum Phone System With Auto-Attendant And Extensions
iPlum allows incoming callers to hear a greeting and be transferred to one or more extensions without going through an operator or receptionist. iPlum phone tree with auto-attendant and extensions is a built-in feature with iPlum local or toll-free phone number subscription. There is no additional cost for it.
What Is Cloud Phone System, IVR (Interactive Voice Response), or Digital Virtual Receptionist?
A phone tree is known by different industry names. It is an auto-attendant cloud voice menu system that plays a greeting and allows callers to be transferred to various extensions connected to employees or departments. It is set up in a cloud, and the calls can automatically be routed to various phone numbers.
Why Are Businesses Using Cloud Phone Systems with Auto-Attendant?
Businesses are trying to be efficient in their communications management. Unlike a live operator, the auto-attendant means your business will never miss customer service or sales calls. Cloud phone system allows you to set up a virtual answering service to route incoming calls to the right department or extension.
What Are The Benefits Of Phone Tree with Auto-Attendant, IVR?
- Welcome callers with business-branded messaging.
- Transfer callers to extensions, departments, or voicemails.
- Filter and manage different call flows.
- Create special announcements, directions, and hours.
(IVR)
50+ Calling & Texting Features
Customer Service (U.S. Based)
Local & 800 Toll-Free Numbers
Number Portability
Call Mode: Voice Network or Wi-Fi/Data
True Caller-ID with Call Return
Auto Attendant (IVR)
Business Team Account
Business Hours
Domestic Calling
International Calling
Secure Texting
Domestic Texting
International Texting
MMS: Audio, Photo, Video, Short-codes
Cloud Voicemail
Email Alerts for Voicemail
Custom Voicemail Greeting
Call Notifications
Transcriptions for Voicemail
Out-of-Office Greeting
Custom Auto Attendant Greeting
Call Transfer
Music on Hold
Create Forwarding Extensions
Call Management Rules
Text to Speech Greetings
Signature Text
Auto-Text Missed Calls & SMS
Auto-Text Business Hours
Auto Attendant
Fax
Business Contacts
Favorites Address Book
Text Archiving, Backup
Text to Email
Multiple Call Forwarding – Global
Multiple Inbound Paths
Call Recording
Announcement Call Recording Compliance
Calling & Texting Logs
Do Not Disturb
Password Lock
Reactivate Number
Change/Swap Number
Block Phone Numbers
Ringtones & Message Tones
HIPAA & HITECH Compliance
BAA: Business Associate Agreement
AES-256 Data Encryption & PKI Cryptography
Bring-Your-Own-Device ready (BYOD)
Cloud-Based Group Management Console
REST APIs for Usage Management
Universal Links for Developer Integration
iPhone & iPad
Android: Smartphone, Tablet, Chromebook
23 Languages, 200 countries
iPlum Auto Attendant, IVR, or Virtual Digital Receptionist is $0 (Free) with any iPlum local or toll-free phone number subscription. There is no hidden cost.
One can create unlimited extensions and forward them to the same or different iPlum or external numbers. You can make extensions ring to single or multiple numbers in sequential or simultaneous call routing flow. Check out the examples here.
iPlum numbers provide dual reliability when used as a second line on the mobile phone. You get the best call quality in any situation with one of the most reliable business solutions. In either case, your iPlum caller ID is transmitted to the end user keeping full privacy.
Yes, you can enable the call recording feature. You automatically get an email alert when you have a recording that you can play in the iPlum online portal or the iPlum app. This feature also includes an optional "Consent" message which you can play for incoming calls if your state requires it.
Yes, you can set up an account and then add "Additional Lines" to manage phone numbers and features for your users centrally from the cloud-based console. You can change call flows for Auto-Attendant extensions, set up greeting, and more using the iPlum portal. How to set up an iPlum account with multiple users?
iPlum Auto-Attendant, IVR is a business class service. We provide various compliance services, including HIPAA and HITECH. We respect your privacy and fully protect your information. It is never shared with any third party. You get complete peace of mind.
- Get a new iPlum business number and set up your auto-attendant.
- Transfer or port your existing number into iPlum.
- Use your existing number and set call forwarding from it to an iPlum number where you set up auto-attendant.
Yes, after you receive a call on any extension via IVR / Auto-Attendant, you can transfer the call to another iPlum or external number by pressing *7 (star 7) and entering the 10-digit phone number followed by #.
Yes, iPlum Auto-Attendant has a unique proposition with simultaneous calling paths to your iPlum number. Most vendors charge separately for each simultaneous path. iPlum system provides multiple paths by default for all iPlum numbers. It allows you to receive any number of simultaneous calls without any blocking. This is especially useful if you are using iPlum as the main number for your business.
Yes, with iPlum's advanced Cloud platform, you can use iPlum services no matter where you are physically located in the world.
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